Jan 24, 2018
A friend, Erick, was tasked to conduct a content audit and asked me if I have a template that he can use. I sure do.
In general, content audits are conducted for three reasons:
A quick note: content doesn't limit to blog posts. It is any original content which has was for your company. It includes video, podcasts, press releases, webinars, case studies, white papers, infographics, eBook, collaterals, and other forms.
Here is the truth: there is no one-size-fits-all standard content audit template. You need to understand your own or your client's objectives, then create a customized template or modify an existing template.
For these three types of content audit, I've developed two simple templates.
The first is a quick understanding of the content landscape. The second, a comprehensive list of content on your website. For both, the template is the same. In the end, it is about creating a master list. Therefore, you have a list of categories such as these:
I created 15 categories that you can pick and choose what will fit your objectives.
For the third audit type, the template is based on your customer's buying journey. You need to determine your customer's purchase journey. In my template, I listed four stages: Learn, Plan, Decide, and Purchase. These stages are more B2B-centric, so you will need to make sure they align with the stages your customers and prospects go through.
Make sure you identify the stages well. When you review the content, you can categorize them in the relevant stage. You may find some content will cover more than one stage, which is OK. Oh, if your company offers various products and services, you can also tie the content with specific products and services.
When you finish, you will notice that there are usually gaps in certain stages you will need to address.
Before sharing the templates with Erick, I told him that he needs to be clear about his content audit objective. Why does he conduct the audit? That will determine which template to use.
I also told him that content audit is boring, unsexy and thankless. If he does a great job, nobody cares. If he does a lousy job, nobody can tell the difference. So, why bother? Well, here is the thing. Even though no one can tell you that you did a bad job, the analysis you present will have ramifications for future editorial planning, website's design, and the overall customer experience. Therefore, it's important to take time to do it right. The devil is indeed in the detail.
If you are interested in the templates, please email me to firstname.lastname@example.org. I’ll be more than happy to share the templates with you.
Send me your marketing questions via Twitter @pamdidner
Let me help you with your marketing challenges.
Be well. Until next time.